Refund policy

Because FitWhip is a perishable frozen dessert, we can’t accept returns or exchanges.
However, we want you to love every pint. 🍦

If your order arrives melted, damaged, or missing items, please email pints@getfitwhip.com within 24 hours of delivery. Include your order number, photos of the box and affected items, and a short description of the issue.

We’ll make it right with a replacement shipment or partial refund at our discretion.

Please note:

• We can’t replace items if a shipment was left unattended or delayed because of an incorrect or incomplete address.
• We’re not responsible for deliveries that sit outside for extended periods after a successful carrier delivery scan.
• Orders refused upon delivery or returned to sender aren’t eligible for replacement.

Our goal is to keep every FitWhip experience a five-star one, and your feedback helps us maintain that standard.